Shipping & Returns

Processing

KiMELEON accessories are one of a kind and many are made to order. Items will ship within 72 hours of a transaction if purchased by 12 PM PST (3 PM EST). You will be notified if the design process will take longer.

Many of our pieces are created with one-of-a-kind materials, and substitutions may be required. In this case, your alternate accessory will be of equal or greater quality, and you will be notified. A full exchange is available if you're not satisfied with the switch.

Standard Shipping (Priority Mail-USPS)

KiMELEON’s standard shipping method is ground shipping. You should receive your product(s) within 2-3 business days after the processing period. If the processing period exceeds three business days, you will be notified.  The cost for this shipping is a flat fee of $6.00

Expedited Shipping (Express Overnight-USPS)

KiMELEON offers overnight shipping for most of our items. All items that qualify for expedited shipping will have these shipping options displayed at checkout. The flat rate for shipping overnight is $10.00.

*Please note that the expedited shipping option refers to transit time only and requires additional time for order processing (1-3 days).

International Shipping

Please contact info@kimeleoncouture.com.

Returns

KiMELEON offers one-of-a-kind, often made-to-order hair accessories, so we do not accept returns or exchanges on any items purchased. For questions or concerns, please contact info@kimeleoncouture.com.

Every KiMELEON accessory is handmade, and some are quite delicate. We offer complimentary repairs–all you pay for is the shipping to us, and the item will be fixed and shipped back to you at no additional cost. For details please contact us at info@kimeleoncouture.com.